Privacy Policy

1. Scope

This policy applies to all personal, medical, and technical information collected through:

• Our website and contact forms

• Phone calls, text messages, and emails

• In-person mobile phlebotomy services

• Communications with laboratories, healthcare providers, or insurance entities

2. Information We Collect

We collect information necessary to perform our services safely, efficiently, and in compliance with healthcare regulations.

A. Personal Information

• Name, address, phone number, email, and date of birth

• Identification and insurance information (if applicable)

B. Health Information (Protected Health Information or “PHI”)

• Laboratory orders, test types, and related medical documentation

• Provider contact and authorization information

C. Technical Information

• Device data, IP address, and website analytics (used only to improve performance and security)

We do not collect payment card information directly; all payments are processed through secure third-party systems.

3. How We Use Your Information

Your information is used strictly for legitimate business and healthcare purposes:

• To schedule and perform phlebotomy services

• To identify you for laboratory processing

• To communicate with laboratories, healthcare providers, or facilities involved in your care

• To comply with applicable healthcare, privacy, and recordkeeping laws

• To manage billing, logistics, and client support

We will never sell, rent, or share your personal or medical information for advertising or unrelated commercial purposes.

4. HIPAA Compliance

We adhere to all requirements of the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal privacy laws.
All Protected Health Information (PHI) is stored, transmitted, and accessed only through HIPAA-compliant systems.

• Access to PHI is strictly limited to authorized personnel.

• All employees, contractors, and laboratories are bound by confidentiality agreements.

• PHI is retained only for the time required by law and securely destroyed thereafter.

5. Information Sharing

We may disclose your information only under the following circumstances:

• To certified laboratories processing your specimens

• To your authorized healthcare provider or their designated staff

• To billing and logistics vendors under signed HIPAA-compliant agreements

• To comply with lawful court orders, subpoenas, or regulatory investigations

• To prevent, detect, or respond to fraud, abuse, or threats to public safety

We do not disclose information to any third party for marketing or solicitation purposes.

6. Data Security

We implement administrative, technical, and physical safeguards to protect all collected data:

• Encrypted digital storage and transmissions

• Secure passwords and access controls

• Routine system audits and breach monitoring

Despite our best efforts, no system is entirely immune from cyber threats. By using our website or electronic communications, you acknowledge these inherent risks.

7. Retention and Disposal

All personal and health information is retained only as long as necessary to fulfill legal, operational, or contractual obligations.
When no longer needed, data is permanently deleted or destroyed using HIPAA-approved methods.

8. Your Rights

You have the right to:

• Request access to your personal or medical information

• Request corrections of inaccurate data

• Request deletion of non-clinical personal data

• Limit disclosures where legally permissible

Requests can be submitted via email to info@labsandhealth.com.
For HIPAA-related requests, identity verification will be required before records are released.

9. Children’s Privacy

We do not knowingly collect or maintain data from individuals under 13 years of age without parental or legal guardian consent.

10. Disclaimer of Liability

While we implement robust measures to protect your data, Labs & Health of Miami LLC cannot be held responsible for:

• Unauthorized access due to user negligence or third-party breach

• Data transmitted over unsecured networks outside our control

• Errors originating from laboratories, healthcare providers, or courier services

Use of our website and services is at your own discretion and risk.

11. Updates to This Policy

We may update this Privacy Policy periodically.
Any revisions will be posted on our website with a new “Last Updated” date.
Continued use of our services constitutes acceptance of the revised policy.

12. Contact

For questions, concerns, or privacy requests:
Labs & Health of Miami LLC
📍 Miami, Florida
📧 info@labsandhealth.com
📞 786-7936012